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№214503, Последнее обновление: 26 июля 2018
Резюме Human resources specialist, HR consultant, Staff coordinator, recruitment manager, Другое, Human Resources, mediajobs.ru
(25 мая 1978)
Пол: Женский
Гражданство: Россия
Желаемая должность и зарплата

Human resources specialist, HR consultant, Staff coordinator, recruitment manager

80 000 руб.
Тип занятости: Постоянная работа, Стажировка
График: Полный рабочий день
Специализация
Опыт работы 15 лет, 10 месяцев
Июль 2011 — по настоящее время
Online language school
HR, Languages, Customer Service
Russia

Director, HR specialist, Customer Service Specialist
* set up an online language school, organized financial, marketing, academic aspects. * built an effective and positive team 0f 15-20 teachers from scratch providing customer satisfaction rating of 90%. * brought new customers and boosted sales by 25% with the help of suggesting a new useful product (a series of webinars “English for tourism”); develop and deliver Skype EFL lessons. * raised student retention rates by 20% (70% of students study with us for 6 months+) ensuring well-coordinated high-quality teamwork. * lowered costs by 35% by means of selecting the most effective distribution channels and outsourcing accounting and IT services.
Июль 2010 — по настоящее время
FREELANCE
Translation
Russia

FREELANCE TRANSLATOR
* Russian English legal translation (translation of articles of association, agreements, minutes of general meetings of stockholders), technical translation (translation of hardware description, service instructions, regulations of technical documentation execution), feature materials and news items translation; met deadlines consistently.
Сентябрь 2010 — Июль 2011
11 месяцев
Nizhny Novgorod Institute of Management and Business, Department of Foreign Languages
Education, languages
Nizhny Novgorod

PHD/SENIOR LECTURER
* taught 100 + at undergraduate level ensuring 100% pass rate on a course exam. * tailored Business English course to suit student needs and objectives by bringing up to date course materials that resulted in growing student enrollment by 10%. *improved student academic performance ( General English course exam) by 18% through introducing own accelerated language learning program.
Сентябрь 2003 — Сентябрь 2009
6 лет, 1 месяц
Lobachevsky State University of Nizhny Novgorod, Department of English for Sciences
Education, languages, consulting
Nizhny Novgorod

LECTURER
* designed and implemented an accelerated language learning program based on students' individual psychological characteristics (channels of information perception, individual learning styles) for beginner English students at undergraduate level resulting in a 40% students' score increase at the final exam. ; * after a year in the role was selected for a prestigious program `Translator in the field of professional communication - national economy" along with senior colleagues. ; * increased student retention and participation by 15% by restructuring and redesigning the above program implementing new class formats like English book club, business workshops and seminars. ; * trained 60+ students of the program for final state exam and graduate thesis defense receiving 100 % pass rate on both. ; * taught 1000+ students at undergraduate level (Departments of Finance and Economics)
Сентябрь 2002 — Сентябрь 2003
1 год, 1 месяц
Nizhny Novgorod State University of Architecture and Civil Engineering, Department of Foreign Languages
Education, languages
Nizhny Novgorod

ASSISTANT LECTURER
* taught at undergraduate level (General English Course, English for Architecture Students). ; * customized and individualized learning materials. ; * improved assessment methods.
Образование
2010
Nizhny Novgorod Dobrolyubov State Linguistic University
Ph.D in pedagogical sciences/ language teaching methods
2001
Nizhny Novgorod Dobrolyubov State Linguistic University
English Language teacher
Повышение квалификации, курсы
2018
University of Minnesota
Preparing to Manage Human Resources
специальность: HR
2017
University of California, Davis
Managing as a coach
специальность: Coaching
2017
University of California, Davis
Setting Expectations & Assessing Performance Issues
специальность: Coaching
Сертификаты
2015
Authorized Cambridge English Examination center in Nizhny Novgorod “Masterclass”
English, teaching English
2011
Authorized Cambridge English Examination center in Nizhny Novgorod “Masterclass”
Business English
Знание иностранных языков
английский
Свободный, устный и письменный
Профессиональные навыки
Английский язык, Recruitment, Business English, Customer Relationship Management, Team management, Customer Service
Дополнительная информация, личные качества
5 years’ managerial and HR experience. A proven track record of acquiring and retaining talent, increasing employee satisfaction, production and retention through performance management, employee engagement and training needs analysis. A mature and responsible approach to any tasks undertaken. Strong communication and interpersonal skills, ability to communicate effectively at all levels. KEY ACHIEVEMENTS - built an effective and positive team of 20 teachers from scratch providing customer satisfaction rating of 90%. - successfully implemented an employee performance measuring system and improved quality assessment during a two-year period, resulting in increased efficiency by 40%. - reduced recruiting costs by 65% by performing internal recruiting activities, as opposed to acquiring services from an external recruiting agency. - created culture of fairness and mutual respect with teachers. - designed and developed a comprehensive interview guide to test both professional and interpersonal skills leading to improvement candidate quality by 30%. EDGE talent acquisition costs reduction and productivity rise by 3 % in 4 months
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