Online language school
HR, Languages, Customer Service
Director, HR specialist, Customer Service Specialist
* set up an online language school, organized financial, marketing, academic aspects.
* built an effective and positive team 0f 15-20 teachers from scratch providing customer satisfaction rating of 90%.
* brought new customers and boosted sales by 25% with the help of suggesting a new useful product (a series of webinars “English for tourism”); develop and deliver Skype EFL lessons.
* raised student retention rates by 20% (70% of students study with us for 6 months+) ensuring well-coordinated high-quality teamwork.
* lowered costs by 35% by means of selecting the most effective distribution channels and outsourcing accounting and IT services.